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FAQ

Find answers to our most asked questions

I am an administrator

  • What are the recommended ingest stream specifications?
  • How do I change my password?
  • How do I control who can post to a digital outlet?
  • Is there a limit to the number of streams I can have active?
  • Is there a limit to the number of Users our account can have?

I am an editor

  • Where do I upload VOD files to edit or use for pre-roll or as overlays?
  • Can I cut out a segment within a clip?
  • When using @ mentions in social media posts are accounts looked up?
  • Can I use Emojis with my Tweets and Facebook posts?
  • Can I crop 16:9 video to be Portrait or Square?
  • How can I easily find a video clip I am searching for?
  • See all 10 articles

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